Patient Accounts Officer- Debt Recovery

Employment Type: Full Time, Permanent Position 
Classification: Administrative Service officer 4 (603855)
Salary:  $86,750 – $93,416 Pro Rata (Plus 12.5% Super) 
Location: North Canberra Hospital
Section: Patient Services
Closing Date: 3rd July 2026

What can we offer you: 

To find out more on what a career at CHS can give you, the benefits of working with us and why Canberra is Australia's happiest city click here: Benefits of working with us - Canberra Health Services (act.gov.au)

About the Role:

Patient Accounts is responsible for the billing and debt recovery of patients, Medicare and Health Fund invoices raised for North Canberra Hospital (NCH). This includes, but is not limited to, accommodation, medical imaging services and admitted/non-admitted services. This team provides support to patients, internal and external stakeholders, as well as clinical and administrative staff members ensuring timely and accurate information is available to assist with both the patient experience and enhancing NCH revenue.

As a Patient Accounts Officer, you will engage directly with patients to guide them through payment options and fee processes, including payment plans and debt recovery. You will play a key role in ensuring services are delivered efficiently, professionally, and with care.

Success in this role comes from a strong commitment to patient confidentiality, exceptional customer service, and a proactive approach. You will bring attention to detail, clear communication skills, and a collaborative mindset to contribute positively to a supportive team environment.

For more information regarding the position duties click here for the Position Description.

Please note prior to commencement successful candidates will be required to:

To Apply: 

Please apply online by submitting a copy of your CV along with a maximum 2-page cover letter or pitch, responding to the Selection Criteria, listed in the Position Description.

 This document is required and must be submitted to be considered for the role. 

***Please note applications submitted via an agency will not be accepted for this position***

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website. 

Our Vision: creating exceptional health care together 
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

If you would like further information regarding this opportunity, please contact Jacqui Taylor at **************@act.gov.au

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A merit pool may be created from this recruitment process and remain valid for 12 months. This pool may be used to fill both permanent and temporary positions across CHS.