Account Manager

Join F1 Solutions as an Account Manager and become the trusted partner our SaaS and MSP clients rely on. You’ll own real client relationships, help good organisations get more from their cloud software, and shape the role around your life — full-time or part-time, with flexible working here in Canberra.

• Real ownership of your own client portfolio and the relationships that come with it.

• Flexible working and your choice of full-time or part-time hours, based in Canberra.

• Genuine variety across customer success, account management and business development.

• Ongoing professional development and clear pathways to grow your career.

• Work that matters, with clients across government, business and not-for-profits.

• A supportive, collaborative team and an established Australian company behind you.

F1 Solutions is a Canberra-based Australian technology company that has delivered IT support and software solutions for over 30 years. We work with government, businesses and not-for-profits, implementing and supporting practical, well-supported solutions that help our clients do their work better. We’re proud of our local roots and our reputation for quality advice and reliable service.

As an Account Manager, you’ll be the primary point of contact for our SaaS and MSP clients — building strong relationships, keeping clients happy, and finding opportunities to help them get more value from our cloud-based solutions. You’ll join our Canberra team and work closely with our Sales, Marketing and Product colleagues to deliver a great client experience.

Client relationships & success

• Build and nurture relationships with your assigned clients, understanding their goals and challenges.

• Be the go-to contact for enquiries — resolving issues promptly and keeping satisfaction high.

• Gather client feedback and make sure it reaches the right people internally.

Growth & account management

• Spot opportunities to grow accounts, and manage contract renewals proactively.

• Manage sales opportunities from first conversation through to close, including proposals and presentations.

• Keep client records accurate, and track account performance to suggest improvements.

• Stay across industry trends and the Australian SaaS market to find new opportunities.

Collaboration, events & communication

• Work with Marketing, Product and Support to deliver a seamless client experience.

• Keep clients informed about service updates, new offerings and relevant trends.

• Represent F1 Solutions at Australian tech events and build new connections.

• Strong communication and relationship-building skills.

• A customer-focused, solutions-oriented approach.

• Good organisation and attention to detail.

• Confidence using CRM systems and everyday office software.

• An interest in cloud-based software and how it helps clients succeed.

Nice to have

• Experience in SaaS and/or MSP account management or client relationship management.

• A degree in Business, Marketing, IT or a related field.

• Knowledge of the Australian SaaS market.

Not sure you meet every point? Please apply anyway — if you’re a strong communicator who cares about clients, we’d like to hear from you.

• Competitive salary with performance-based incentives (pro-rata for part-time), plus superannuation.

• Flexible working and your choice of full-time or part-time hours.

• Ongoing professional development and training.

• Clear career pathways within a growing company.

• A supportive, collaborative team based in Canberra.

• The chance to work with leading cloud technology across a varied client base.

We’re genuinely open to full-time or part-time for this role. Hours and days are negotiable, and we’ll shape the role around the right person. Pay and incentives are pro-rata for part-time.