ICT Business Analyst

Location: Canberra / WFH
Contract Length: 6 months (possibility to extend)
Start Date: ASAP
Pay Rate: $80–$125 per hour + Superannuation
Hours: 8 hours per day / 40 hours per week
Work Type: Contract

About the Role
Contract BA role with ACT Government, working inside a hospital transitions team integrating a newly acquired health facility into ACT Government's ICT and digital health infrastructure. You'll be the bridge between business stakeholders and technical teams - translating operational needs into clear, actionable requirements and supporting end-to-end solution delivery.

This isn't a documentation-heavy back-office BA role. You'll be doing real analysis work - process mapping, gap assessments, requirements elicitation, and stakeholder facilitation - inside a live, time-pressured government program.

Key Accountabilities

• Lead analysis of business processes, systems, and workflows to identify improvement opportunities.
• Elicit, validate, and document business, functional, and non-functional requirements using workshops, interviews, and observation.
• Collaborate with technical specialists and business SMEs to support design, build, test, and deployment of fit-for-purpose solutions.
• Facilitate stakeholder engagement, ensuring clear communication between business and technical teams.
• Conduct impact assessments, gap analyses, and readiness assessments.
• Assist in developing test plans, reviewing test cases, and validating solution functionality.
• Ensure all documentation complies with organisational governance and quality standards.
• Contribute to continuous improvement initiatives across the organisation.

Essential Requirements Mandatory:

• Demonstrated experience as a Business Analyst within complex projects or programs.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
• Experience working within structured project environments (Agile, Scrum, or Waterfall).
• Excellent communication, facilitation, and stakeholder engagement skills across technical and non-technical audiences.
• Proven ability to produce user stories, process maps, information flow analysis, and functional/non-functional specifications.
• SQL experience.
• Ability to work independently and collaboratively across multidisciplinary teams.

Desirable:

• Prior ACT Government or ACT Health experience.
• Familiarity with clinical governance and NSQHS indicators.