Join our high-performing team
Work for an Australian HRD Employer of Choice winner for 9 years in a row!
Flexible working – Canberra location

Who is Data#3?

Voted HRD's Employer of Choice for the last 10 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work® in 2025, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.

The Role

We are seeking a motivated Customer Support Representative to join our software licensing team in Canberra on a permanent full-time basis with hybrid work available.

Provide support to Account Executives and Account Managers in achievement of sales targets through:

Timely response to all internal & external queries
Accurate and timely preparation of quotations using Portal & other applications as necessary
Assist with sales proposal preparation
Assist with input of Tenders as required
Preparation of Customer price lists and distribution
Portal pricing input and pricing maintenance
Examining back order reports and serving as the point of contact for addressing issues and inquiries related to order fulfilment
Develop & maintain close working relationships with all stakeholders ie., external & internal clients, to ensure quality customer service ensuring long-term strategic customer relationships that exceed customers’ expectations
Assist Account Executives/Managers with forecasting, account planning updates, and debtor management
Attend trade and customer events where relevant
Source, quote and supply products to achieve maximum competitive advantage and revenue to Data#3 and understand suppliers of preference.
The experience you will bring to this role:
Minimum 2 years’ experience in a sales administration or customer-focused support role, in an ICT environment. Microsoft a must.
Effective negotiation and problem-resolution skills to achieve positive outcomes
Demonstrated work history of ethical business practice
Demonstration of IT product knowledge
Intermediate to advanced level of computer literacy, including:
Experience with MS Office suite products, particularly Word & Excel
Experience using the Internet.
Effective oral & written communication skills to ensure clear and accurate communication with all stakeholders.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: KISH114041

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.