Customer Service Officer – Bruce, ACT

Location: Bruce, ACT

Company: BGIS, Healthcare Client

Employment Type: Full-Time, Permanent, On-Site

Salary: $65,000 per year plus superannuation

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across industries. We pride ourselves on safety, efficiency, and operational excellence.

Purpose of the Role

BGIS is seeking a dedicated Customer Service Officer to support a critical healthcare environment. Reporting to the Operations Centre Team Leader in Adelaide, you will manage client requests, coordinate service delivery accurately, efficiently, and within KPI timeframes. The ideal candidate is adaptable, resilient, and enjoys working in a small team focused on day-to-day client service operations with strong call centre or operations centre experience. You will bring a calm, professional phone manner, strong attention to detail, and the ability to interpret and action requests quickly while maintaining accuracy.

Key Responsibilities

Answer and manage incoming client calls and inquiries promptly.
Lodge work requests via CMMS and coordinate with service providers.
Maintain accurate records, data entry, and reporting of service requests.
Handle complaints professionally and maintain strong stakeholder relationships.
Ensure compliance with OHS & E policies and BGIS business systems.
Support a small team while fostering a positive and collaborative environment.

Essential Qualifications, Experience & Skills

Proven experience in a Customer Service Centre environment.
Strong professional telephone manner, attention to detail, and communication skills.
Proficiency in Word, Excel, Outlook, and CMMS platforms.
English Proficiency: CEFR level B2 or above.
High School Certificate or equivalent.
Flexibility and resilience to handle a challenging team and environment.
Proof of COVID vaccination and up-to-date immunisations.

Desirable

Certificate IV in Customer Service.
Experience in Facility Management or trade service coordination.

Benefits

AFR Best Places to Work 2024 & 2025.
Winner of Inspiring Workplaces Award 2025.
Health perks including EAP, wellness programs & vaccinations.
Career progression through internal mobility & secondments.
Paid volunteer days and community support initiatives.
Work180 accredited for gender equality and inclusion.
Spot recognition vouchers and $2,000 employee referral bonus.
Access to Flare for discounts across retailers, energy, utilities & more.
Fitness Passport for you and your family.

Workplace Flexibility

This role is based full‑time at our Client Site in Bruce. 2 week rotating roster: 8am‑4pm, 12pm‑8pm, Monday to Friday with occasional public holiday hours paid at penalty rates.

Eligibility

Applicants must have full working rights in Australia.

Equal Opportunity Employer

BGIS is an equal opportunity employer and encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, and people from culturally diverse backgrounds.

#J-18808-Ljbffr