Customer Service / Internal Sales

Fencing & Gate Centre – Canberra Branch

Position: Customer Service & Sales Administrator (Evolving into 2IC)

Hours: Monday to Friday, 7:00 am – 4:00 pm

About The Role:

As our Canberra branch grows, we’re seeking a motivated Customer Service & Sales Administrator to step into a pivotal Second-in-Charge (2IC) role. You’ll deliver outstanding service to trade customers while supporting the Branch Manager in day-to-day operations.

Customer Service & Sales Support

• Act as primary point of contact for trade customers—by phone, email and in-branch.

• Process and follow up orders with accuracy and urgency.

• Identify and recommend upsell or cross-sell opportunities.

Product Expertise

• Build deep knowledge of fencing, gates and hardware products to advise customers.

• Coordinate with warehouse/logistics to guarantee on-time deliveries.

Administration & Reporting

• Maintain customer records, prepare sales reports and analyse branch performance metrics.

• Manage invoicing, credit applications and account reconciliations as required.
  

Experience:

• Proven customer service or sales background—ideally in fencing, building supplies or related trade sales.

• Demonstrated ability to learn technical product details and communicate benefits clearly

• Customer-centric mindset, adaptable and proactive.

• Reliable, with a commitment to punctuality and teamwork.

Please submit your resume, Shortlisted candidates will be contacted for interviews. We look forward to hearing how you can help drive our Canberra branch’s success!