Call Centre & Customer Service
Posted 21/06/2026
Closes 05/07/2026
Belconnen, 2615, Canberra, Australian Capital Territory
Full time
We are seeking a high-calibre leader, experienced and passionate Centre Director/Nominated Supervisor to lead our beautiful purpose-built exceeding service in the heart of Belconnen.
Working closely with the Approved Provider, you will play a key role in leading our team, driving quality outcomes, supporting families, and ensuring every child experiences a safe, nurturing, and inspiring early learning environment. You will be supported by a high staff retention team, and experienced and collaborative leadership team, including a dedicated Educational Leader, Floor Supervisor, and Company Compliance Officer, allowing you to focus on leading the service, mentoring educators, supporting families, and driving quality outcomes across the centre.
About Us
Buds & Bees Early Learning Centre is a family-owned and operated early learning service located in Belconnen Town Centre. Licensed for 100 children across four learning environments, our purpose-built centre has been thoughtfully designed to provide high-quality education and care in a welcoming and engaging setting. We are proud to be rated Exceeding National Quality Standard and are committed to fostering meaningful relationships with children, families, educators, and the close community.
About the role
We're looking for a leader who will continue to nurture and strengthen our established team, champion high-quality educational practices, support ongoing professional growth, and build on our culture of excellence. You will inspire educators, foster strong relationships with families, and lead continuous improvement to ensure the best outcomes for children, families, and our community.
What You'll Be Doing
• Lead by example and inspire a team of dedicated educators
• Supporting pedagogy, programming, and quality improvement
• Building strong partnerships with children, families, and the community
• Maintaining compliance with the National Quality Framework
• Supporting educator growth through mentoring and professional development
• Driving a positive workplace culture where everyone feels valued and supported
• Overseeing centre operations, occupancy, and service excellence
• Leading continuous improvement initiatives and preparing for Assessment and Rating
What You’ll Bring
Diploma in Early Childhood Education and Care (or ACECQA-approved equivalent) (Bachelors Highly Desirable )
Previous experience in a leadership or management role
Strong knowledge of the National Quality Framework and Child Safe Standards
Excellent communication and leadership skills
Current First Aid, CPR, Asthma & Anaphylaxis certificates
Child Protection qualification (CHCPRT025 or equivalent)
This Role Is Perfect For You If You:
Are a confident and approachable leader who inspires and supports others
Have strong experience leading, mentoring, and developing early childhood educators
Are passionate about delivering high-quality education and care outcomes for children
Value building meaningful relationships with families, children, and the wider community
Take pride in creating engaging, welcoming, and high-quality learning environments
Are proactive, organised, and solutions-focused
Have a sound understanding of the National Quality Framework and continuous improvement processes
Enjoy fostering a positive team culture where educators feel valued, supported, and empowered
This Role Is Not Be For You If You:
Prefer to work independently rather than lead and support a team
Struggle to adapt to the changing needs of children, families, and service operations
Are not confident communicating with families, educators, and regulatory authorities
View compliance and quality improvement as a task rather than an opportunity for growth
Are uncomfortable providing feedback, coaching, and support to educators
Prefer a role with limited responsibility for leadership, culture, and service operations
Can't work on floor if required
Benefits
How much time do you have? It’s a long list.
$$$ Rewarding salary package (depending on experience & qualification) + super + incentives from time to time
4-week structured induction with established systems, strong foundations and supportive leadership
Paid parental leave and miscarriage leave
Basement On-site free parking
Generous remuneration
Up to 50% childcare discount
Paid First Aid training
Regular professional development
Generous team bonus arrangements
Daily cleaning contractor
Child Safety Commitment
At Buds and Bees, the safety, well-being, and dignity of every child are our highest priority. We have zero tolerance for any form of child abuse, neglect, or harm, and we are committed to creating environments where children feel safe, secure, and supported to thrive.
We are committed to:
Building a child-safe culture where safety is embedded in everyday practice, leadership, and decision-making
Upholding clear professional boundaries and high standards of educator conduct
Ensuring ongoing training so all team members understand child protection obligations and mandatory reporting responsibilities
Encouraging and supporting people to speak up, and responding promptly and appropriately to all concerns in line with legal and regulatory requirements
Ready to join our family? Apply today and take the next step in your career while helping children to Nurture, Learn, and Flourish.
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We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging and celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.