Job Title: Crisis and Counsellor Coordinator

Location: Canberra Rape Crisis Centre

Reports to: Clinical Program Director

Position Type: Full-time

SCHAD Level: 7

CRCC is an equal opportunity employer and values diversity. All applicants will be considered for employment regardless of age, race, religion, sexuality, family responsibilities, gender identity, cultural background or disability. Due to the nature of the role CRCC is seeking a female identifying person for this position.

Canberra Rape Crisis Centre

Canberra Rape Crisis Centre (CRCC) is a non-government, not for profit organisation working to eliminate sexual violence against adults and children of all genders. CRCC provides free, professional and confidential counselling and support for victim survivors of sexual violence, and their families, who have experienced any form of sexual violence recently or in the past.

Job Summary

The Crisis and Counsellor Coordinator play a key leadership role in the delivery and coordination of CRCC’s crisis and counselling services. This role is responsible for ensuring the provision of high quality, trauma informed therapeutic support to people impacted by sexual violence.

Reporting to the Clinical Director, the Coordinator oversees day to day crisis and counselling operations, supports staff through supervision and mentoring, contributes to program development, and delivers direct clinical services.

Key Responsibilities

The Coordinator will oversee the operations of the crisis and counselling teams, including client intake, allocation, waitlist management to ensure triaged, timely and effective service delivery.

The Coordinator will support the provision of trauma informed crisis intervention and counselling, and attends external callouts and after hours responses.

The Coordinator will provide clinical supervision, guidance, and support to staff, facilitate clinical and peer review meetings. The Coordinator will contribute to staffs’ professional development through mentoring and performance feedback. The Coordination may be required to hold a small case load of clients as required.

Working in partnership with the Clinical Director, the Coordinator will support the implementation and review of policies and procedures, contribute to quality assurance and service planning, and use data to inform continuous improvement. The Coordinator will also collaborate with internal and external stakeholders to strengthen coordination and referral pathways.

Required Skills and Qualifications

· Minimum of Bachelor or Master of Psychology, Social Work or Counselling from an Australian or recognised equivalent university.

· Experience as an ISVA is preferred, and experience mentoring staff

· ACT Working with Vulnerable People registration.

· Australian Driver’s License.

Working Conditions

· Full-time on an ongoing basis.

· Evening and weekend work as required.

· On-site or external locations as required.

Applications close on 9 July 2026

For further information please contact Human Resources Manager, Jana Turk on ****@crcc.org.au. Please do not send applications directly to HR Manager.