Regional Manager - ACT

About the Company Our client is a leading national provider of outsourced services, delivering cleaning, hygiene and waste management solutions across major venues, education facilities, government institutions and public infrastructure throughout Australia. With a workforce of more than 5,000 employees and ambitious growth plans, the business has built a strong reputation for operational excellence, customer service and long-term client partnerships. Servicing some of Australia's most recognisable venues and facilities, the organisation continues to expand its presence across key sectors including education, government, healthcare and community infrastructure. Built on a foundation of accountability, teamwork and customer focus, this is a business that invests heavily in its people and empowers leaders to make a genuine impact. About the Role Reporting to the General Manager, this is a rare opportunity to take ownership of an established ACT and Snowy Mountains operation and play a key role in the next phase of regional growth. Overseeing a portfolio generating approximately $3M in annual revenue, you will be responsible for leading operational performance, developing customer relationships, driving workforce engagement and identifying opportunities to expand the business throughout the region. This is far more than a traditional operational management position. We are seeking a commercially minded leader who enjoys building teams, strengthening customer partnerships and growing a business. You will be given the autonomy to make decisions, influence outcomes and help shape the future direction of the region. Responsibilities Lead and develop Contract Managers, Supervisors and operational teams across multiple sitesEnsure exceptional service delivery and customer satisfaction across the regionBuild and maintain strong relationships with existing clients and key stakeholdersDrive labour utilisation, workforce planning and operational efficiencyManage regional budgets, profitability and commercial performanceMonitor contract performance and ensure compliance with service agreementsLead safety initiatives and maintain strong compliance standardsSupport event-based operations and large-scale service delivery activitiesIdentify opportunities to expand existing contracts and secure new businessFoster a positive, high-performing and customer-focused cultureDevelop future leaders within the region and build team capability To Be Considered for This Role, You Will Need to Demonstrate Proven experience leading multi-site operations within a service-based environmentExperience managing large blue-collar workforces across multiple locationsStrong commercial acumen with previous responsibility for budgets, profitability and P&L performanceA track record of improving operational performance and driving business outcomesExperience managing customer relationships and retaining key accountsThe ability to balance people leadership, operational execution and commercial objectivesStrong communication, stakeholder management and problem-solving skillsMost importantly, we are looking for someone who is: Passionate about delivering exceptional customer outcomesCustomer obsessed and service drivenA natural leader who enjoys building strong, engaged teamsEnergetic, ambitious and motivated by growthHighly accountable and willing to take ownershipVisible, hands-on and comfortable leading from the frontFocused on continuous improvement and operational excellenceLooking for a long-term opportunity where they can genuinely build somethingWhile experience within cleaning, facilities management or outsourced services will be highly regarded, we are equally interested in speaking with candidates from security, waste management, workforce services, logistics, field services or other service-driven operational environments. Why Join? Opportunity to lead and grow a significant regional operationJoin a well-established national organisation with ambitious growth plansWork within a business that values customer service, culture and leadershipEnjoy genuine autonomy and the ability to influence outcomesPartner with an experienced and supportive leadership teamAttractive remuneration package including vehicle and performance incentivesLong-term career progression opportunities as the business continues to expandBe part of an organisation where your contribution will have a visible and meaningful impactIf you're a commercially minded operational leader who thrives on building teams, delivering exceptional customer outcomes and growing a business, we'd welcome a confidential discussion. Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.