APS6 ICT Delivery & Service Management Specialists

Salary: $91,617 – $114,988 plus superannuation
Location: Canberra (onsite)
Security Clearance: NV1 mandatory
Employment Type: 12-month non-ongoing engagement with potential 6-month extension and future ongoing opportunities

An Australian Government organisation is seeking experienced ICT professionals to join a high-performing technology environment supporting critical enterprise systems and services.

We are recruiting for multiple APS6 opportunities across ICT delivery coordination and IT service management. These roles provide the opportunity to work with modern technologies, complex stakeholder environments and nationally significant digital services.

Key responsibilities include:

Supporting ICT delivery, sustainment and operational activities across multiple teams
Coordinating stakeholders, vendors and service providers to ensure effective service outcomes
Supporting governance, reporting, planning and risk management activities
Assisting with requirements gathering, business process analysis and service improvement initiatives
Enabling and uplifting IT Service Management (ITSM) practices and frameworks
Configuring, optimising and supporting enterprise ITSM platforms and processes
Contributing to continual service improvement and operational excellence
Supporting procurement, contractor coordination and transition-to-support activities

We are seeking candidates with experience in one or more of the following:

ICT project support, service delivery or operational coordination
IT Service Management (ITSM) practices and tools
Business analysis, requirements management or process improvement
Stakeholder engagement and relationship management
Governance, reporting and risk management
ITIL-aligned service management environments

Highly desirable:

Experience working in complex government or enterprise ICT environments
Knowledge of cloud technologies and modern service management practices
Understanding of security, privacy and governance frameworks

To be considered, applicants must hold a current NV1 security clearance and be available to work onsite in Canberra.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please let us know.

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