Healthcare Manager

Primary Details

• Time Type: Full time
• Worker Type: Employee

Role Highlights

• Location: Flexible on QBE office location in Australia
• Type: Full time, permanent
• Hybrid role, happy to talk flexible working

The Opportunity

This is a key leadership role within QBE’s People Risk Claims business, where you’ll lead a team of Injury Management Specialists and shape how healthcare services are delivered across our Claims portfolio in Workers Compensation (WC) ACT, NT & TAS as well as Compulsory Third Party (CTP) SA and QLD.

You’ll play a critical role in improving outcomes for injured people—driving effective treatment, rehabilitation and return to work strategies, while balancing customer experience, risk and financial performance.

If you’re passionate about leading high‑performing teams and influencing better recovery outcomes at scale, this is a genuine opportunity to make a meaningful impact.

Your new role

• Lead and develop a team of Injury Management Specialists to deliver strong customer and business outcomes
• Drive the implementation of injury management strategies to improve return to work and recovery outcomes
• Provide expert technical guidance and coaching to uplift capability across the team
• Manage complex and high‑value claims, providing direction and oversight on strategy and resolution
• Oversee rehabilitation and treatment provider performance, ensuring quality, value and effectiveness
• Identify trends and insights to inform continuous improvement and claims performance outcomes
• Manage cost drivers across treatment, rehabilitation and medico‑legal services
• Build strong relationships with internal stakeholders, suppliers and industry partners
• Represent QBE in external forums and contribute to broader healthcare and claims strategy
• Ensure compliance with legislative and policy requirements across all activities

About You

• Experience in personal injury / People Risk Claims or strong exposure to the healthcare / rehabilitation ecosystem
• Proven people leadership capability
• Demonstrated success delivering initiatives that improve customer outcomes and operational performance
• Strong stakeholder engagement and influencing skills across internal teams and external partners
• Commercial and analytical mindset, able to balance cost, quality, risk and customer outcomes
• Background in allied health, injury management or healthcare services

Benefits

• Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutrition, confidential counselling, financial and legal advice
• 18 weeks’ gender‑equal flexible leave for all new parents, including paid super

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.