Operations Manager

Canberra

A unique and rewarding opportunity for a full-time Operations Manager to help lead our catering team at Canberra Airport. Acting as the central point of contact between our company and airline customers, you will oversee daily operations, lead onsite teams, and ensure compliance and smooth delivery of production schedules. The role supports the Unit Manager in running safe and efficient operations and assumes full site leadership and decision-making in their absence.

• Hands‑on leader overseeing daily operations across Production, Equipment, Stores, Purchasing, and Customer Delivery, building strong relationships with internal teams, clients, and airlines.
• Manage aircraft order changes, provide customer service and logistics advice to airline clients, and represent the company professionally at internal and external events.
• Monitor productivity, quality, audits and compliance (Food Safety, HSE, Security), while contributing to cost control, aircraft loading, inventory and operational planning.
• Support forecasting, rostering, purchasing, reporting, and provide leadership and guidance to staff during shifts.

• Previous management experience in a similar role, ideally within manufacturing, food distribution, logistics or supply chain.
• Knowledge of Food Safety/HACCP, with audit and compliance experience desirable.
• Strong communication, problem‑solving skills, and ability to manage fast‑paced, challenging situations with diverse stakeholders.
• Must be able to work a 7‑day roster and occasional out‑of‑hours shifts; MR driver’s licence and Forklift (LF) licence preferred, with a clear National Police Check required.

• Competitive salary, 5 weeks annual leave and free parking.
• Opportunities for career growth across Australia and South‑East Asia.
• Access to our Novated Lease Program and 24/7 Employee Assistance Program.
• Retail discounts, health insurance discounts, wellbeing resources, and a supportive team.

Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner. Chosen by many of the world’s top airlines for our award‑winning meals and outstanding service, we operate 13 catering facilities across 10 cities, employ over 4,000 people, produce over 47 million meals, and service over 252 thousand flights each year.