Client Facilities Manager

Join our team as a Client National Facilities Manager where you'll work with a geographically dispersed team to drive strategic client engagement and oversee facilities management service delivery. You'll develop and maintain key relationships with clients and stakeholders through regular site visits, while building strong connections with functional leads and operational staff at all levels. The role involves managing monthly operational reporting processes, co-chairing meetings, and supporting the Relationship Director in developing service specifications.

You'll also handle internal reporting requirements, oversee client portals including audits and training, and collaborate with Business Development teams on growth opportunities. Additionally, you'll monitor facilities team site attendance to ensure proper asset validation, safety inspections, and condition assessments, all while assisting the Relationship Director in nurturing strong client relationships across assigned entity portfolios.

• Serve as key liaison between JLL and client stakeholders, developing and maintaining relationships through regular site attendance, co-chairing operational meetings, and engaging with entity staff across assigned portfolios.
• Develop and execute operational strategies aligned with organization goals, ensuring consistency and compliance across assigned Entities.
• Oversee preparation of monthly operations reports, attend and minute operational meetings for nominated entities, and maintain oversight of client portals including regular audits and training facilitation.
• Assist in scoping, drafting, and finalizing Schedule 12s in coordination with workstream leads and support internal reporting requirements including PDCM, compliance reports, and annual business planning updates.
• Track maintenance requirements, review and align asset registers, and ensure compliance management and financial oversight for assigned Entities.
• Monitor regular site attendance by facilities teams to ensure asset capture/validation, safety inspections, site condition assessments, building fabric inspections, and client engagement activities are conducted.
• Collaborate with Business Development team to update and maintain repository of collateral for growth opportunities across assigned entities.
• Identify process improvement opportunities to streamline operations, eliminate inefficiencies, and resolve difficulties with minimal disruption to business-as-usual activities.
• Provide 24/7 support for afterhours services and serve as key contact for facilities management within the Entities portfolio.
• Collaborate on budget development, including Entity-specific budgets coordinated with JLL Finance, Regional Operations Teams, and operational expenses (Travel & Expense).
• Establish and monitor KPIs aligned with client feedback, annual scorecards, and performance objectives set with Property Management team.
• Ensure compliance with regulations and JLL business conduct guidelines while proactively identifying and mitigating operational risks.
• Maintain workplace health and safety standards, including reporting near misses and incidents according to CMO reporting tool and escalation matrix protocols.
• Prepare regular performance assessments and develop reporting solutions to support the Facilities Management Vertical and provide insights to WoAG Senior Leadership Team for strategic decision-making.

Sounds exciting? This is what we're are looking for:

• Minimum 3 years’ experience in a Strategic, Multi-X Account Management environment.
• Strong Business & Financial Acumen.
• Strong oral and written communication skills are essential. Ability to develop and lead a team and liaise effectively with all stakeholders to successfully deliver on outcomes.
• Tertiary qualification in Building or Facility Management or Business Administration would be an advantage but not essential.
• Strong computer skills including Microsoft suite of products essential.
• Experience in handling client sensitivities, knowing when to escalate with urgency and how to de-escalate key risks.
• Knowledge of HS&E requirements.
• Knowledge of vendor management for specialised services.
• Ability to obtain and hold an AGSVA Clearance and or any additional associated Entity clearances.
• Must be an Australian Citizen.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.